Last Updated: August 11, 2026
Thank you for purchasing from DigitalPinkesshAI.com (“Website”, “we”, “us”, or “our”).
Because our products are digital products that can be delivered and accessed electronically, we have a specific Refund & Cancellation Policy designed to be clear and fair to our customers.
By purchasing a digital product from DigitalPinkesshAI.com, you acknowledge and agree to the terms below, subject to any rights available to you under applicable law.
DigitalPinkesshAI.com sells digital products such as:
E-books
Colouring books
Printable activities
Educational resources
Templates
Guides
Digital graphics
Other downloadable digital content
Unless expressly stated otherwise, no physical product will be shipped.
Because digital products can be accessed, downloaded, saved, copied, or used immediately after purchase, we generally do not offer refunds once the purchased digital product has been successfully delivered or made available for download/access.
This includes situations where:
You changed your mind after purchasing.
You purchased the product accidentally.
You no longer want the product.
You purchased the wrong product.
You have already downloaded or accessed the product.
You expected a physical book or physical item when the product description clearly stated that the product was digital.
You did not review the product description before purchasing.
However, this policy does not limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable law.
Although digital products are generally non-refundable after successful delivery, we will review genuine problems involving your order.
You may contact us at digitalpinkesshai@gmail.com if:
If your payment was successfully completed but you did not receive the download link or access instructions, please contact us at digitalpinkesshai@gmail.com.
We will first attempt to provide the purchased product or restore access.
If we are unable to provide the product within a reasonable period, we may provide an appropriate resolution, which may include a refund where applicable.
If the digital product delivered to you is materially different from the product you purchased, please contact digitalpinkesshai@gmail.com.
After verification, we may provide the correct product or another appropriate resolution, including a refund where applicable.
If the file supplied by us is corrupted, incomplete, or technically defective and the issue is attributable to us, please contact us at digitalpinkesshai@gmail.com.
We will make reasonable efforts to provide a corrected or replacement file.
If the problem cannot reasonably be resolved, we may provide an appropriate refund or alternative resolution.
If you have been charged more than once for the same purchase due to a verified duplicate transaction, please contact us at digitalpinkesshai@gmail.com with the relevant transaction details.
After verification, the duplicate payment may be refunded through the applicable payment method, subject to payment-provider processing.
If you believe that the digital product you received is materially different from the description or features represented on the relevant product page, please contact digitalpinkesshai@gmail.com.
We will review the matter and provide an appropriate remedy where required by applicable law.
For technical problems, incorrect products, duplicate payments, or non-delivery, please contact us at digitalpinkesshai@gmail.com within 7 days of the purchase date, wherever reasonably possible.
Providing the following information will help us resolve the matter faster:
Name used for the purchase
Email address used during checkout
Order or transaction ID
Product purchased
Date of purchase
Description of the problem
Relevant screenshot or other supporting information, where applicable
A request submitted after 7 days may still be considered where required by applicable law or where circumstances reasonably justify consideration.
Before approving a refund, we may verify:
The transaction
The product purchased
The payment status
Delivery/access records
The technical issue reported
Whether the same issue has already been resolved
We reserve the right to request reasonable information necessary to verify a refund request.
Where a refund is approved, we will generally attempt to process it through the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.
We do not control the processing time of third-party financial institutions.
If you contact us at digitalpinkesshai@gmail.com before the digital product has been delivered or made available for access, we may consider a cancellation request where technically and legally possible.
Once the product has been delivered, accessed, or made available for download, cancellation will generally no longer be possible, subject to applicable law.
Before requesting a refund, please check:
Your email inbox and spam/junk folder.
Whether you entered the correct email address.
Whether your internet connection is working properly.
Whether your device supports the supplied file format.
Whether you have suitable software for opening the file.
If you are still unable to access the product, please contact digitalpinkesshai@gmail.com and we will make reasonable efforts to assist you.
We are not responsible for problems caused solely by:
An incompatible device
Unsupported software
An unsuitable PDF reader or application
Printer problems
Printer settings
Internet connectivity problems
Insufficient device storage
Customer-side technical limitations
Where possible, we will provide reasonable assistance to help you access the purchased product.
For technical assistance, please contact digitalpinkesshai@gmail.com.
Promotional products, discounted products, bundles, special offers, and limited-time offers remain subject to this Refund & Cancellation Policy unless a different refund condition is expressly stated on the relevant product page.
A discounted price does not by itself create a separate refund entitlement.
If you believe there is a problem with your purchase, please contact us at digitalpinkesshai@gmail.com first so that we have an opportunity to investigate and resolve the matter.
Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.
This Refund & Cancellation Policy is not intended to remove, restrict, or override any consumer rights, statutory remedies, or legal protections that apply to you and cannot lawfully be excluded.
Where applicable law provides a consumer with a right to a refund, replacement, correction, cancellation, or other remedy, that right will continue to apply.
To submit a refund or purchase-related request, please email us at:
Please include the following information:
Subject: Refund / Purchase Support Request
Name:
Email:
Order/Transaction ID:
Product Name:
Date of Purchase:
Reason for Request:
Supporting Details/Screenshot:
We will review your request and respond within a reasonable period.
For refund, cancellation, delivery, technical-support, or purchase-related questions, please contact:
Website: DigitalPinkesshAI.com
Email: digitalpinkesshai@gmail.com
We aim to respond to customer enquiries as promptly as reasonably possible.
We may update this Refund & Cancellation Policy from time to time to reflect changes in our products, payment methods, business practices, or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.